viora by INCPRITECH
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Business profile

The profile is everything viora knows about you that isn't on your website. In viora cloud it's the dashboard form; when self-hosting it's viora.yaml.

Example

site_id: kilele-academy
business:
  name: Kilele Academy
  kind: school
  tagline: Day and boarding secondary school in Arusha
  description: A mixed secondary school for Form One to Form Four, following the national curriculum.
  location: Arusha, Tanzania
assistant:
  name: viora
  greeting: Karibu! Ask me about admissions, fees or school life.
  accent_color: "#17B8A8"
  position: right
contact:
  whatsapp: "+255 700 000 000"
  email: admissions@kileleacademy.example
  hours: "Office: Mon–Fri 8:00–16:00"
services:
  - name: Boarding
    description: Tuition, accommodation and meals
    price: TSh 2,400,000 per year
faqs:
  - q: Do you offer school transport?
    a: Yes, school buses cover routes within Arusha city. Ask the office for the route list.
sources:
  urls: [https://kileleacademy.example]
  files: [prospectus.md]
  max_pages: 60
allowed_origins: [https://kileleacademy.example]

Fields

FieldWhat it's for
site_idPublic id used in the embed line. Lowercase letters, numbers and dashes.
businessName (required), kind, tagline, description and location.
assistantName shown to visitors, greeting, accent_color, position (right or left), up to four suggestions, and voice (true by default; false hides the microphone).
contactPhone, WhatsApp, email, website, address and hours. Always given to the AI, so contact questions are answered even when nothing else matches.
servicesName, description and price for each service or product.
faqsQuestions and answers, written the way customers ask them.
notesAnything else: policies, directions, payment methods.
sourcesWebsite urls to read, local files (Markdown, text, HTML; PDF with viora[pdf]), and max_pages.
allowed_originsWebsites allowed to use this assistant. Leave empty to allow any.

Writing information that gets good answers

  • Be specific. "Boarding: TSh 2,400,000 per year" answers more questions than "affordable fees".
  • Write FAQs in your customers' words, in English or Swahili. viora matches meaning across both.
  • Check the unanswered list every week and add the missing answers. This is the fastest way to improve.
  • Keep prices and hours current. viora repeats what you give it, so outdated information becomes outdated answers.